Privacy Policy

At Coastal Escapes Realty, located at 225 Coast Highway, Suite 200, Newport Beach, CA 92663, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, services, or otherwise interact with us. This policy is effective as of January 1, 2025.

1. Information We Collect

We collect several types of information to provide and improve our services. The information we collect includes:

1.1. Personal Information

This is information that identifies you as an individual. We may collect personal information such as:

• Name
• Address
• Email address
• Phone number
• Financial information (e.g., bank account details if you are using our property management services)
• Property preferences
• Browsing history on our website
• Any other information you voluntarily provide to us through forms, surveys, or communications.

1.2. Non-Personal Information

This is information that does not directly identify you. We may collect non-personal information such as:

• Browser type
• Operating system
• IP address
• Referring website
• Pages you visit on our site
• The time and date of your visit
• Aggregated demographic data

1.3. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our Cookies Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. Providing and Improving Services

• Responding to your inquiries and requests.
• Matching you with properties that meet your needs and preferences.
• Processing transactions (e.g., buying, selling, or renting properties).
• Providing property management services.
• Personalizing your experience on our website.
• Improving our website, services, and marketing efforts.

2.2. Communication

• Sending you updates, newsletters, and promotional materials about our services. You can opt out of receiving these communications at any time.
• Contacting you regarding your account, transactions, or inquiries.
• Providing customer support.

2.3. Legal Compliance

• Complying with applicable laws, regulations, and legal processes.
• Enforcing our Terms and Conditions.
• Protecting our rights, property, or safety, and the rights, property, or safety of others.

2.4. Data Analytics

We analyze user data to understand website traffic, user behavior, and trends. This information helps us to improve our services and tailor content to better meet user needs. This analytics data is anonymized and does not include any personally identifiable information.

3. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data transmitted online.
• Implementing firewalls and intrusion detection systems.
• Limiting access to personal information to authorized personnel only.
• Regularly reviewing our security procedures and technologies.
• Ensuring our staff are trained on data protection best practices.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies and individuals who provide services on our behalf, such as payment processing, data analytics, email marketing, and customer support.
• Business Partners: Trusted partners who offer related services, such as mortgage lenders, insurance providers, and home inspectors, to facilitate your real estate transactions.
• Legal Authorities: When required by law or legal process, we may disclose your information to law enforcement agencies, government officials, or other third parties.
• Affiliates: Our parent company, subsidiaries, joint ventures, or other companies under common control with us.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Whenever we share personal data, we ensure that these parties provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of applicable data protection regulations.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Objection: You can object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You can request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our Data Protection Officer at [email protected].

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of our relationship with you.
• The nature of the data and the purposes for which it is processed.
• Legal and regulatory requirements.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes to this policy will be communicated via email to our registered users.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: